Shipping policy
Shipping Policy
At Veloura, we work to get your order packed, dispatched, and delivered as quickly as possible.
Where We Ship
Veloura currently ships to selected international markets, including:
- United States
- Canada
- United Kingdom
- Australia
- Ireland
Available destinations may change based on carrier availability and product restrictions.
If your country or region is available during checkout, we currently offer shipping to that destination.
Order Processing
Orders are generally processed before shipment within approximately 1–3 business days.
Processing times may be longer during Black Friday, Cyber Monday, holiday periods, major sales, product launches, and periods of unusually high order volume.
Once your order ships, you will receive tracking information when available.
Estimated Shipping Times
Estimated delivery times after your order has been dispatched are:
| Destination | Estimated Shipping Time |
|---|---|
| United States | 6–15 business days |
| Canada | 5–13 business days |
| United Kingdom | 5–10 business days |
| Australia | 5–11 business days |
| Ireland | 5–10 business days |
These estimates represent typical shipping times after dispatch and do not include the 1–3 business day order processing period.
Delivery times may vary depending on destination, local carrier performance, customs processing, weather, seasonal demand, and other circumstances outside our reasonable control.
Estimated shipping times are estimates and are not guaranteed delivery dates.
Holiday Shipping
Between October and December, shipping carriers may experience significantly higher parcel volumes.
During Black Friday, Cyber Monday, and the holiday season, processing, customs, and carrier delays may occasionally extend normal delivery estimates.
We recommend ordering holiday gifts as early as possible.
Tracking
When tracking is available, tracking details will be emailed to the address used at checkout.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
Tracking information can sometimes remain unchanged for several days while a parcel moves between international or regional carrier facilities.
Multiple Packages
Depending on your order and fulfillment location, items from the same order may occasionally arrive in separate packages.
If this happens, you may receive separate tracking information.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please double-check your street address, apartment or unit number, city, postal/ZIP code, country, and contact information before completing your purchase.
If you notice an error after ordering, please contact us immediately.
Once an order has been processed or shipped, we may be unable to change the delivery address.
Veloura cannot guarantee reimbursement or replacement where an order is delivered incorrectly because an inaccurate or incomplete address was supplied by the customer.
Customs, Duties & Import Charges
International shipments may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.
Where these charges are not collected during checkout, they may be payable by the recipient upon import.
Such charges are determined by local authorities and are generally outside Veloura's control.
Delayed Orders
Occasional delays can occur due to customs, carrier congestion, severe weather, holidays, logistical disruptions, or other circumstances outside our reasonable control.
If your tracking appears unusually delayed, contact our customer care team and we will help investigate.
Lost Packages
If tracking indicates that your shipment may be lost in transit, contact us so we can investigate with the shipping provider.
If a carrier marks an order as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, any parcel locker or secure delivery location, and with the local carrier for additional delivery information.
If you still cannot locate the parcel, contact Veloura Customer Care and we will review the situation.
Contact
For shipping questions:
Veloura Customer Care
Email: velouracare.support@gmail.com
Website: velourawearstore.com